{"id":8353,"date":"2024-02-12T09:40:06","date_gmt":"2024-02-12T16:40:06","guid":{"rendered":"https:\/\/blog.lecosy.com.mx\/?p=8353"},"modified":"2025-03-13T09:50:07","modified_gmt":"2025-03-13T16:50:07","slug":"gestion-de-denuncias-eficientes-a-traves-de-la-iso-37002","status":"publish","type":"post","link":"https:\/\/blog.lecosy.com.mx\/index.php\/2024\/02\/12\/gestion-de-denuncias-eficientes-a-traves-de-la-iso-37002\/","title":{"rendered":"Gesti\u00f3n de denuncias eficientes a trav\u00e9s de la ISO 37002"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light\" style=\"border-radius:0px;padding-top:0;padding-right:0;padding-left:0\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-custom-color-2-background-color has-background-dim-40 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1960\" height=\"900\" class=\"wp-block-cover__image-background wp-image-8357\" alt=\"\" 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wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-essential-blocks-row alignfull eplus-wrapper is-layout-flow\"><div class=\"eb-parent-wrapper eb-parent-eb-row-6jmvd5q \"><div class=\"eb-row-root-container eb-row-6jmvd5q\" data-id=\"eb-row-6jmvd5q\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"eb-parent-wrapper eb-parent-eb-column-7ouf85g  wp-block-essential-blocks-column\"><div class=\"eb-column-wrapper eb-column-7ouf85g\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-columns alignwide eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:80%\"><h1 style=\"font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 2.106), 45px);font-style:normal;font-weight:700;\" class=\"has-text-color has-custom-color-1-color wp-block-post-title\">Gesti\u00f3n de denuncias eficientes a trav\u00e9s de la ISO 37002<\/h1><\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:20%\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-not-stacked-on-mobile eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-container-core-column-is-layout-2 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:90%\"><div style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.227), 16px);\" class=\"has-text-align-right has-link-color has-text-color has-custom-color-1-color  wp-block-post-author has-dm-sans-font-family wp-elements-9128e7547c411fcefb007c25e0349bda\"><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__name\"><a href=\"https:\/\/blog.lecosy.com.mx\/index.php\/author\/aranza-beutelspacher\/\" target=\"_self\">Aranza Beutelspacher<\/a><\/p><\/div><\/div>\n\n<div style=\"color:#162c44; font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.227), 16px);\" class=\"has-text-align-right has-text-color  wp-block-post-date\"><time datetime=\"2024-02-12T09:40:06-07:00\">12 febrero, 2024<\/time><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:10%\"><div class=\"aligncenter  wp-block-avatar\"><a href=\"https:\/\/blog.lecosy.com.mx\/index.php\/author\/aranza-beutelspacher\/\" target=\"_self\"  class=\"wp-block-avatar__link\"><img alt='Avatar de Aranza Beutelspacher' src='https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2023\/11\/Aranza-3-1-1.jpg' srcset='https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2023\/11\/Aranza-3-1-1.jpg 2x' class='avatar avatar-60 photo wp-block-avatar__image' height='60' width='60'  style=\"border-radius:20px;\"\/><\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/main>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull eplus-wrapper is-layout-flow\"><div class=\"eb-parent-wrapper eb-parent-eb-row-6z8xkuu \"><div class=\"eb-row-root-container eb-row-6z8xkuu\" data-id=\"eb-row-6z8xkuu\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"eb-parent-wrapper eb-parent-eb-column-gu063k1  wp-block-essential-blocks-column\"><div class=\"eb-column-wrapper eb-column-gu063k1\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-columns alignwide eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-11 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:90%\">\n<p class=\"has-text-align-left ticss-177bb3e8\" style=\"margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">La gesti\u00f3n de denuncias eficientes es una parte fundamental de cualquier organizaci\u00f3n que busca operar de manera \u00e9tica y transparente. La <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">norma ISO 37002<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">, tambi\u00e9n conocida como <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">\u201cSistema de Gesti\u00f3n de Denuncias\u201d<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">, proporciona un marco detallado para establecer, implementar, mantener y mejorar un proceso efectivo de gesti\u00f3n de denuncias.&nbsp;<\/span><\/p>\n\n\n\n<div class=\"guten-element guten-accordions guten-4iwtM0\">\n<div class=\"accordion-item\"><div class=\"accordion-heading\"><span class=\"accordion-text\">\u00cdndice<\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-up-arrow1-light\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-down-arrow1-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p><strong><a href=\"#beneficios-de-seguir-la-estructura-de-la-iso-37002\"><span style=\"color: #162c44;\" class=\"stk-highlight\">Beneficios de seguir la estructura de la ISO 37002<\/span><\/a><\/strong><\/p>\n\n\n\n<p><strong><a href=\"#proceso-de-gestion-de-denuncias-segun-la-iso-37002\"><span style=\"color: #162c44;\" class=\"stk-highlight\">Proceso de gesti\u00f3n de denuncias seg\u00fan la ISO37002<\/span><\/a><\/strong><\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<p class=\"ticss-09b8aa75\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">La ISO 37002 es una norma internacional que establece directrices para la implementaci\u00f3n de sistemas de gesti\u00f3n de denuncias en las organizaciones. Su objetivo principal es proporcionar un marco que permita a las organizaciones <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">gestionar las denuncias de manera justa, imparcial y eficaz<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">. Esta norma es aplicable a organizaciones de cualquier tama\u00f1o, sector o ubicaci\u00f3n geogr\u00e1fica.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beneficios-de-seguir-la-estructura-de-la-iso-37002\" style=\"font-size:clamp(1.146rem, 1.146rem + ((1vw - 0.2rem) * 1.189), 1.8rem);\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Beneficios de seguir la estructura de la ISO 37002<\/span><\/strong><\/h2>\n\n\n\n<p class=\"ticss-4e0ca9ed\" style=\"margin-top:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">Algunos de los beneficios<\/span><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"> <\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">de seguir la estructura de esta ISO en los canales de denuncias, por mencionar algunos son:<\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:0;padding-bottom:var(--wp--preset--spacing--30);padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\" style=\"border-top-left-radius:15px;border-top-right-radius:15px;padding-top:18px;padding-right:var(--wp--preset--spacing--30);padding-bottom:18px;padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-text-align-center\"><span style=\"color: #ffffff;\" class=\"stk-highlight\"><strong>Demuestra credibilidad y confianza<\/strong><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-tertiary-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-5 wp-block-group-is-layout-flex\" style=\"border-bottom-left-radius:15px;border-bottom-right-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-text-align-center ticss-1b89cc53\"><span style=\"color: #000000;\" class=\"stk-highlight\"><span style=\"color: #000000;\" class=\"stk-highlight\">La adopci\u00f3n de la norma <\/span>fortalece la credibilidad de la organizaci\u00f3n<span style=\"color: #000000;\" class=\"stk-highlight\"> y genera confianza entre los empleados y otras partes interesadas.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-6 wp-block-group-is-layout-flex\" style=\"border-top-left-radius:15px;border-top-right-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-text-align-center\"><span style=\"color: #ffffff;\" class=\"stk-highlight\"><strong>Fomenta la cultura \u00e9tica<\/strong><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-tertiary-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-7 wp-block-group-is-layout-flex\" style=\"border-bottom-left-radius:15px;border-bottom-right-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-text-align-center ticss-1b89cc53\"><span style=\"color: #000000;\" class=\"stk-highlight\"><span style=\"color: #000000;\" class=\"stk-highlight\"><span style=\"color: #000000;\" class=\"stk-highlight\">La norma ayuda fomentar una cultura \u00e9tica al demostrar el compromiso de la organizaci\u00f3n con la transparencia y la responsabilidad.<\/span><\/span><\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-8 wp-block-group-is-layout-flex\" style=\"border-top-left-radius:15px;border-top-right-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-text-align-center\"><span style=\"color: #ffffff;\" class=\"stk-highlight\"><strong>Promueve la mejora continua<\/strong><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-tertiary-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-9 wp-block-group-is-layout-flex\" style=\"border-bottom-left-radius:15px;border-bottom-right-radius:15px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-text-align-center ticss-1b89cc53\"><span style=\"color: #000000;\" class=\"stk-highlight\"><span style=\"color: #000000;\" class=\"stk-highlight\"><span style=\"color: #000000;\" class=\"stk-highlight\"><span style=\"color: #000000;\" class=\"stk-highlight\">Facilita la identificaci\u00f3n de \u00e1reas de mejora continua en el proceso de gesti\u00f3n de denuncias.<\/span><\/span><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"proceso-de-gestion-de-denuncias-segun-la-iso-37002\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--30);font-size:clamp(1.146rem, 1.146rem + ((1vw - 0.2rem) * 1.189), 1.8rem);\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Proceso de gesti\u00f3n de denuncias seg\u00fan la ISO 37002<\/span><\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:66.66%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:5%\">\n<div class=\"wp-block-stackable-number-box stk-block-number-box stk--has-shape stk-block stk-93bd1ea aligncenter\" data-block-id=\"93bd1ea\"><style>.stk-93bd1ea .stk-block-number-box__text{background-color:#162c44 !important;box-shadow:none !important;height:40px !important;width:40px !important;font-size:31px !important}.stk-93bd1ea .stk-block-number-box__text:before{background-color:#162c44 !important}@media screen and (max-width:1023px){.stk-93bd1ea .stk-block-number-box__text{font-size:31px !important}}<\/style><div class=\"stk-block-number-box__text\" role=\"presentation\">1<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:5px;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:95%\">\n<p><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Recepci\u00f3n de denuncias<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"ticss-50a9d89a\"><span style=\"color: #000000;\" class=\"stk-highlight\">Establecer <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">canales claros y seguros<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\"> para recibir denuncias. Pueden incluir l\u00edneas directas, formularios en l\u00ednea o buzones de sugerencias. Es fundamental que las partes interesadas se sientan c\u00f3modos al <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">presentar denuncias sin temor a represalias<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">.<\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:5%\">\n<div class=\"wp-block-stackable-number-box stk-block-number-box stk--has-shape stk-block stk-0742ac9 aligncenter\" data-block-id=\"0742ac9\"><style>.stk-0742ac9 .stk-block-number-box__text{background-color:#162c44 !important;box-shadow:none !important;height:40px !important;width:40px !important;font-size:31px !important}.stk-0742ac9 .stk-block-number-box__text:before{background-color:#162c44 !important}@media screen and (max-width:1023px){.stk-0742ac9 .stk-block-number-box__text{font-size:31px !important}}<\/style><div class=\"stk-block-number-box__text\" role=\"presentation\">2<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:5px;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:95%\">\n<p><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Evaluaci\u00f3n inicial<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"ticss-3b6172d2\"><span style=\"color: #000000;\" class=\"stk-highlight\">Realizar una evaluaci\u00f3n inicial de la denuncia para <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">determinar su gravedad y relevancia<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">. Esto implica verificar la veracidad de la informaci\u00f3n proporcionada y clasificar la denuncia seg\u00fan su importancia.<\/span><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"667\" height=\"1000\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/02\/vista-lateral-documento-lectura-empresaria-oficina.jpg\" alt=\"gesti\u00f3n de denuncias eficientes\" class=\"wp-image-8359\" style=\"border-radius:15px;width:275px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:5%\">\n<div class=\"wp-block-stackable-number-box stk-block-number-box stk--has-shape stk-block stk-bf2bf2c aligncenter\" data-block-id=\"bf2bf2c\"><style>.stk-bf2bf2c .stk-block-number-box__text{background-color:#162c44 !important;box-shadow:none !important;height:40px !important;width:40px !important;font-size:31px !important}.stk-bf2bf2c .stk-block-number-box__text:before{background-color:#162c44 !important}@media screen and (max-width:1023px){.stk-bf2bf2c .stk-block-number-box__text{font-size:31px !important}}<\/style><div class=\"stk-block-number-box__text\" role=\"presentation\">3<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:5px;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:95%\">\n<p><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Investigaci\u00f3n<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"ticss-5eb0e4f3\" style=\"margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">Iniciar una investigaci\u00f3n detallada de la denuncia. La norma destaca la importancia de <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">designar personas competentes e imparciales<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\"> para llevar a cabo la investigaci\u00f3n. Se deben seguir procedimientos establecidos y documentar adecuadamente los hallazgos.<\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:5%\">\n<div class=\"wp-block-stackable-number-box stk-block-number-box stk--has-shape stk-block stk-8901da0 aligncenter\" data-block-id=\"8901da0\"><style>.stk-8901da0 .stk-block-number-box__text{background-color:#162c44 !important;box-shadow:none !important;height:40px !important;width:40px !important;font-size:31px !important}.stk-8901da0 .stk-block-number-box__text:before{background-color:#162c44 !important}@media screen and (max-width:1023px){.stk-8901da0 .stk-block-number-box__text{font-size:31px !important}}<\/style><div class=\"stk-block-number-box__text\" role=\"presentation\">4<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:5px;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:95%\">\n<p><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Toma de decisiones<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"ticss-bd203991\" style=\"margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">Bas\u00e1ndose en los resultados de la investigaci\u00f3n, tomar decisiones apropiadas y proporcionar soluciones efectivas. Esto puede incluir <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">acciones correctivas, preventivas o disciplinarias<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\"> seg\u00fan sea necesario.<\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:5%\">\n<div class=\"wp-block-stackable-number-box stk-block-number-box stk--has-shape stk-block stk-acef054 aligncenter\" data-block-id=\"acef054\"><style>.stk-acef054 .stk-block-number-box__text{background-color:#162c44 !important;box-shadow:none !important;height:40px !important;width:40px !important;font-size:31px !important}.stk-acef054 .stk-block-number-box__text:before{background-color:#162c44 !important}@media screen and (max-width:1023px){.stk-acef054 .stk-block-number-box__text{font-size:31px !important}}<\/style><div class=\"stk-block-number-box__text\" role=\"presentation\">5<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:5px;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:95%\">\n<p><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Comunicaci\u00f3n<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"ticss-7d3558cd\" style=\"margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">Informar al denunciante sobre los resultados de la investigaci\u00f3n de manera <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">transparente<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">. Adem\u00e1s, <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">comunicar las medidas tomadas<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\"> para abordar la denuncia y prevenir futuros incidentes.<\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-10 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:5%\">\n<div class=\"wp-block-stackable-number-box stk-block-number-box stk--has-shape stk-block stk-b992cdd aligncenter\" data-block-id=\"b992cdd\"><style>.stk-b992cdd .stk-block-number-box__text{background-color:#162c44 !important;box-shadow:none !important;height:40px !important;width:40px !important;font-size:31px !important}.stk-b992cdd .stk-block-number-box__text:before{background-color:#162c44 !important}@media screen and (max-width:1023px){.stk-b992cdd .stk-block-number-box__text{font-size:31px !important}}<\/style><div class=\"stk-block-number-box__text\" role=\"presentation\">6<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:5px;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:95%\">\n<p><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Registro y documentaci\u00f3n<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"ticss-b67cb205\" style=\"margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">Mantener registros detallados de todas las etapas del proceso de gesti\u00f3n de denuncias. Esto ayuda en la <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">supervisi\u00f3n, revisi\u00f3n y mejora continua<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\"> del sistema.<\/span><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-primary-color has-alpha-channel-opacity has-primary-background-color has-background is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n\n\n\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-10 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"ticss-dd0dddcb\"><span style=\"color: #ffffff;\" class=\"stk-highlight\">La norma ISO 37002 proporciona un marco s\u00f3lido para que las organizaciones establezcan y mantengan procesos efectivos de <\/span><a href=\"https:\/\/blog.lecosy.com.mx\/index.php\/tag\/gestion-de-denuncias\/\"><strong><em><span style=\"color: #ffffff;\" class=\"stk-highlight\">gesti\u00f3n de denuncias<\/span><\/em><\/strong><\/a><span style=\"color: #ffffff;\" class=\"stk-highlight\">. Al seguir sus principios y directrices, las organizaciones pueden <strong>fortalecer su \u00e9tica empresarial<\/strong> y construir una cultura organizativa basada en la <strong>transparencia y la responsabilidad<\/strong>.<\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><div class=\"ticss-496d5c91 wp-block-template-part\">\n<div class=\"wp-block-group ticss-2a4fca5f sidebar eplus-wrapper has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-11 wp-block-group-is-layout-flex\" style=\"border-radius:20px;background-color:#f7f7f7\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper wp-container-content-1\"><\/div>\n\n\n\n<p class=\"has-text-align-center eplus-wrapper has-text-color has-dm-sans-font-family\" style=\"color:#162c44;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:10px\"><strong>Compartir<\/strong><\/p>\n\n\n\n<div class=\"guten-element guten-social-share guten-UJVn0N vertical guten-social-share\"><div class='gutenverse-share-facebook gutenverse-share-item' id='guten-IQm6Fb'>\n\t\t\t<a href='#'>\n\t\t\t\t<div class='gutenverse-share-icon'>\n\t\t\t\t<i class='fab fa-facebook-f'><\/i>\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\n<div class='gutenverse-share-twitter gutenverse-share-item' id='guten-sjBbWY'>\n\t\t\t<a href='#'>\n\t\t\t\t<div class='gutenverse-share-icon'>\n\t\t\t\t<i class='fa-brands fa-x-twitter'><\/i>\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\n<div class='gutenverse-share-whatsapp gutenverse-share-item' id='guten-zz4pCo'>\n\t\t\t<a href='#'>\n\t\t\t\t<div class='gutenverse-share-icon'>\n\t\t\t\t<i class='fab fa-whatsapp'><\/i>\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\n<div class='gutenverse-share-linkedin gutenverse-share-item' id='guten-JA6zK7'>\n\t\t\t<a href='#'>\n\t\t\t\t<div class='gutenverse-share-icon'>\n\t\t\t\t<i class='fab fa-linkedin'><\/i>\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper wp-container-content-2\"><\/div>\n\n\n\n<script>\nfunction copyToClipboard(text) {\nvar inputc = document.body.appendChild(document.createElement(\"input\"));\ninputc.value = window.location.href;\ninputc.select();\ndocument.execCommand('copy');\ninputc.parentNode.removeChild(inputc);\nalert(\"Enlace copiado a portapapeles\");\n}\n<\/script>\n\n\n\n<div class=\"wp-block-stackable-icon-button stk-block-icon-button stk-block stk-d0f56d4 is-style-plain\" onclick=\"copyToClipboard()\" data-block-id=\"d0f56d4\">\n<style>.stk-d0f56d4{min-height:0px !important;margin-top:-20px !important}.stk-d0f56d4 .stk-button{background:transparent !important}.stk-d0f56d4 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wp-container-content-3\"><\/div>\n\n\n\n<p class=\"has-text-align-center eplus-wrapper has-text-color has-dm-sans-font-family\" style=\"color:#162c44;font-size:12px\"><strong>Valorar<\/strong><\/p>\n\n\n\t\t<div class=\"wpulike wpulike-robeen \" ><div class=\"wp_ulike_general_class wp_ulike_is_restricted\"><button type=\"button\"\n\t\t\t\t\taria-label=\"Like Button\"\n\t\t\t\t\tdata-ulike-id=\"8353\"\n\t\t\t\t\tdata-ulike-nonce=\"1f3dedaf2d\"\n\t\t\t\t\tdata-ulike-type=\"post\"\n\t\t\t\t\tdata-ulike-template=\"wpulike-robeen\"\n\t\t\t\t\tdata-ulike-display-likers=\"0\"\n\t\t\t\t\tdata-ulike-likers-style=\"popover\"\n\t\t\t\t\tclass=\"wp_ulike_btn wp_ulike_put_image wp_post_btn_8353\"><\/button><span class=\"count-box wp_ulike_counter_up\" data-ulike-counter-value=\"+1\"><\/span>\t\t\t<\/div><\/div>\n\t\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper wp-container-content-4\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>La gesti\u00f3n de denuncias es una parte fundamental de cualquier organizaci\u00f3n que busca operar de manera \u00e9tica y transparente. La norma ISO 37002, tambi\u00e9n conocida como \u201cSistema de Gesti\u00f3n de Denuncias\u201d, proporciona un marco detallado para establecer, implementar, mantener y mejorar un proceso efectivo de gesti\u00f3n de denuncias.\u00a0<\/p>\n","protected":false},"author":6,"featured_media":8358,"comment_status":"open","ping_status":"open","sticky":false,"template":"wp-custom-template-plantilla-podcast-1","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","_eb_attr":"","om_disable_all_campaigns":false,"ub_ctt_via":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[42],"tags":[64,65],"ppma_author":[44],"featured_image_urls":{"full":["https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/02\/Destacada-texto-2.jpg",900,600,false],"thumbnail":["https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/02\/Destacada-texto-2.jpg",150,100,false],"medium":["https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/02\/Destacada-texto-2.jpg",300,200,false],"medium_large":["https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/02\/Destacada-texto-2.jpg",768,512,false],"large":["https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/02\/Destacada-texto-2.jpg",900,600,false],"1536x1536":["https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/02\/Destacada-texto-2.jpg",900,600,false],"2048x2048":["https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/02\/Destacada-texto-2.jpg",900,600,false]},"post_excerpt_stackable":"<p>La gesti\u00f3n de denuncias es una parte fundamental de cualquier organizaci\u00f3n que busca operar de manera \u00e9tica y transparente. La norma ISO 37002, tambi\u00e9n conocida como \u201cSistema de Gesti\u00f3n de Denuncias\u201d, proporciona un marco detallado para establecer, implementar, mantener y mejorar un proceso efectivo de gesti\u00f3n de denuncias.\u00a0<\/p>\n","category_list":"<a href=\"https:\/\/blog.lecosy.com.mx\/index.php\/category\/canal-de-denuncias\/\" rel=\"category tag\">Canal de Denuncias<\/a>","author_info":{"display_name":"Aranza Beutelspacher","author_link":"https:\/\/blog.lecosy.com.mx\/index.php\/author\/aranza-beutelspacher\/"},"comments_num":"0 comments","featured_image_src":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/02\/Destacada-texto-2.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gesti\u00f3n de denuncias eficientes a trav\u00e9s de la ISO 37002<\/title>\n<meta name=\"description\" content=\"La norma ISO 37002 proporciona un marco detallado que implementa, mantiene y mejora los 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