{"id":7789,"date":"2023-10-23T17:13:42","date_gmt":"2023-10-24T00:13:42","guid":{"rendered":"https:\/\/blog.lecosy.com.mx\/?p=7789"},"modified":"2025-05-07T12:30:43","modified_gmt":"2025-05-07T19:30:43","slug":"elementos-clave-de-la-nom-247-para-reforzar-el-compromiso-con-la-calidad-y-transparencia","status":"publish","type":"post","link":"https:\/\/blog.lecosy.com.mx\/index.php\/2023\/10\/23\/elementos-clave-de-la-nom-247-para-reforzar-el-compromiso-con-la-calidad-y-transparencia\/","title":{"rendered":"Elementos clave de la NOM-247 para reforzar el compromiso con la calidad y transparencia"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light\" style=\"padding-top:0;padding-right:0;padding-left:0\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-custom-color-2-background-color has-background-dim-40 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1960\" height=\"900\" class=\"wp-block-cover__image-background 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wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-essential-blocks-row alignfull eplus-wrapper is-layout-flow\"><div class=\"eb-parent-wrapper eb-parent-eb-row-6jmvd5q \"><div class=\"eb-row-root-container eb-row-6jmvd5q\" data-id=\"eb-row-6jmvd5q\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"eb-parent-wrapper eb-parent-eb-column-8dvx4tr  wp-block-essential-blocks-column\"><div class=\"eb-column-wrapper eb-column-8dvx4tr\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-columns alignwide eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:80%\"><h1 style=\"font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 2.106), 45px);font-style:normal;font-weight:700;\" class=\"has-text-color has-custom-color-1-color wp-block-post-title\">Elementos clave de la NOM-247 para reforzar el compromiso con la calidad y transparencia<\/h1><\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:20%\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-not-stacked-on-mobile eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-container-core-column-is-layout-2 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:90%\"><div style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.227), 16px);\" class=\"has-text-align-right has-link-color has-text-color has-custom-color-1-color  wp-block-post-author has-dm-sans-font-family wp-elements-9128e7547c411fcefb007c25e0349bda\"><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__name\"><a href=\"https:\/\/blog.lecosy.com.mx\/index.php\/author\/aranza-beutelspacher\/\" target=\"_self\">Aranza Beutelspacher<\/a><\/p><\/div><\/div>\n\n<div style=\"color:#162c44; font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.227), 16px);\" class=\"has-text-align-right has-text-color  wp-block-post-date\"><time datetime=\"2023-10-23T17:13:42-07:00\">23 octubre, 2023<\/time><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:10%\"><div class=\"aligncenter  wp-block-avatar\"><a href=\"https:\/\/blog.lecosy.com.mx\/index.php\/author\/aranza-beutelspacher\/\" target=\"_self\"  class=\"wp-block-avatar__link\"><img alt='Avatar de Aranza Beutelspacher' src='https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2023\/11\/Aranza-3-1-1.jpg' srcset='https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2023\/11\/Aranza-3-1-1.jpg 2x' class='avatar avatar-60 photo wp-block-avatar__image' height='60' width='60'  style=\"border-radius:20px;\"\/><\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/main>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull eplus-wrapper is-layout-flow ticss-850b1aec\"><div class=\"eb-parent-wrapper eb-parent-eb-row-6z8xkuu \"><div class=\"eb-row-root-container eb-row-6z8xkuu\" data-id=\"eb-row-6z8xkuu\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"eb-parent-wrapper eb-parent-eb-column-vgrzdv2  wp-block-essential-blocks-column\"><div class=\"eb-column-wrapper eb-column-vgrzdv2\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-columns alignwide eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:90%\">\n<p style=\"margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">La Norma Oficial Mexicana <\/span><span style=\"color: #5c6c7c;\" class=\"stk-highlight\"><strong>NOM-247-SE-2021<\/strong><\/span><span style=\"color: #000000;\" class=\"stk-highlight\"> se conoce como la norma que brinda <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">protecci\u00f3n contra fraudes inmobiliarios<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">. Esta establece los requisitos informativos para la comercializaci\u00f3n de bienes inmuebles destinados a casa habitaci\u00f3n, as\u00ed como los elementos m\u00ednimos que deben contener los contratos de compraventa de dichos bienes inmuebles, y tiene como finalidad <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">garantizar la protecci\u00f3n efectiva de los derechos de los consumidores<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\"> de estos servicios.<\/span><\/p>\n\n\n\n<div class=\"guten-element guten-accordions guten-ICsMwx\">\n<div class=\"accordion-item\"><div class=\"accordion-heading\"><span class=\"accordion-text\">\u00cdndice<\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-up-arrow1-light\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-down-arrow1-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p><strong><a href=\"#para-quien-es-aplicable-la-nom-247\"><span style=\"color: #162c44;\" class=\"stk-highlight\">\u00bfPara qui\u00e9n es aplicable la NOM-247?<\/span><\/a><\/strong><\/p>\n\n\n\n<p><strong><a href=\"#que-requisitos-promueve-la-nom-247\"><span style=\"color: #162c44;\" class=\"stk-highlight\">\u00bfQu\u00e9 requisitos promueve la NOM-247?<\/span><\/a><\/strong><\/p>\n\n\n\n<p><a href=\"#el-canal-de-denuncias-como-elemento-de-transparencia\"><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong>El canal de denuncias como elemento de transparencia<\/strong><\/span><\/a><\/p>\n\n\n\n<p><a href=\"#objetivos-de-la-nom-247-y-el-canal-de-denuncias\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Objetivos de la NOM-247 y el canal de denuncias<\/span><\/strong><\/a><\/p>\n\n\n\n<ul>\n<li><a href=\"#transparencia-y-rendicion-de-cuentas-en-las-operaciones\"><span style=\"color: #162c44;\" class=\"stk-highlight\">Transparencia y rendici\u00f3n de cuentas en las operaciones<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#retroalimentacion-y-mejora-continua\"><span style=\"color: #162c44;\" class=\"stk-highlight\">Retroalimentaci\u00f3n y mejora continua<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#gestion-de-riesgos\"><span style=\"color: #162c44;\" class=\"stk-highlight\">Gesti\u00f3n de riesgos<\/span><\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"para-quien-es-aplicable-la-nom-247\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);font-size:clamp(1.146rem, 1.146rem + ((1vw - 0.2rem) * 1.189), 1.8rem);\"><strong>\u00bfPara qui\u00e9n es aplicable la NOM-247?&nbsp;<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:70%\">\n<p><span style=\"color: #000000;\" class=\"stk-highlight\">Es aplicable \u00fanicamente a los proveedores que sean fraccionadores, constructores, promotores y dem\u00e1s personas que intervengan en la <\/span><span style=\"color: #5c6c7c;\" class=\"stk-highlight\"><strong>asesor\u00eda y venta al p\u00fablico de inmuebles destinados a casa habitaci\u00f3n<\/strong><\/span><span style=\"color: #000000;\" class=\"stk-highlight\">. La Norma Oficial Mexicana es de observancia general y obligatoria para todas las personas f\u00edsicas o morales que se dediquen directa o indirectamente a comercializar al p\u00fablico en general inmuebles destinados a casa habitaci\u00f3n en la Rep\u00fablica Mexicana.<\/span><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:30%\">\n<figure class=\"wp-block-image alignright size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/11\/2149199064.jpg\" alt=\"nom-247\" class=\"wp-image-13483\" style=\"border-radius:15px;width:295px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"que-requisitos-promueve-la-nom-247\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);font-size:clamp(1.146rem, 1.146rem + ((1vw - 0.2rem) * 1.189), 1.8rem);\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">\u00bfQu\u00e9 requisitos promueve la NOM-247?<\/span><\/strong><\/h2>\n\n\n\n<p><span style=\"color: #000000;\" class=\"stk-highlight\">La NOM establece ciertos est\u00e1ndares que deben cumplir los proveedores, los puntos principales, son los siguientes:<\/span><\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">Canales de atenci\u00f3n de quejas y solicitudes.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-contrast-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-5 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">La informaci\u00f3n que deber\u00e1 contener el portal de internet.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-6 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">El uso de datos personales.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-contrast-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-7 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">La transparencia de los anticipos de pago.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-8 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">El manejo de enganches.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-contrast-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-9 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">Preventas.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-10 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">La obligaci\u00f3n de no discriminaci\u00f3n.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-contrast-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-11 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">La obligaci\u00f3n de presentar una carta de derechos a consumidores.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-12 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">Las caracter\u00edsticas y requisitos respecto de la promoci\u00f3n de inmuebles.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-contrast-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-13 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">Las caracter\u00edsticas y requisitos respecto de la promoci\u00f3n de terrenos.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-primary-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-14 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">Prohibici\u00f3n de negativa de ventas y de ventas atadas.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-contrast-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-15 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p><strong><span style=\"color: #ffffff;\" class=\"stk-highlight\">Lineamientos b\u00e1sicos respecto de la entrega del inmueble.<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><span style=\"color: #000000;\" class=\"stk-highlight\">En este sentido, los requerimientos de esta Norma deben <\/span><span style=\"color: #5c6c7c;\" class=\"stk-highlight\"><strong>promover la transparencia e integridad<\/strong><\/span><span style=\"color: #000000;\" class=\"stk-highlight\"> respecto al inmueble y sus caracter\u00edsticas, teniendo como objetivo principal la <\/span><span style=\"color: #5c6c7c;\" class=\"stk-highlight\"><strong>prevenci\u00f3n de fraudes<\/strong><\/span><span style=\"color: #000000;\" class=\"stk-highlight\">.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"el-canal-de-denuncias-como-elemento-de-transparencia\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);font-size:clamp(1.146rem, 1.146rem + ((1vw - 0.2rem) * 1.189), 1.8rem);\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">El canal de denuncias como elemento de transparencia<\/span><\/strong><\/h2>\n\n\n\n<p><span style=\"color: #000000;\" class=\"stk-highlight\">De acuerdo con lo anterior, la NOM-247 establece un requisito fundamental: la obligaci\u00f3n de <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">proporcionar canales de atenci\u00f3n para quejas y solicitudes<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">. Esto implica la implementaci\u00f3n de un sistema de denuncias, quejas y sugerencias accesible y gratuito para los consumidores. Estos canales pueden incluir opciones como el correo electr\u00f3nico, formularios en el sitio web u otros medios de contacto digital.<\/span><\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">Adicionalmente, la norma exige que estos canales de atenci\u00f3n se promocionen de manera transparente y efectiva para los consumidores, adem\u00e1s de informarles claramente sobre el tratamiento de sus datos personales.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"objetivos-de-la-nom-247-y-el-canal-de-denuncias\" style=\"font-size:clamp(1.146rem, 1.146rem + ((1vw - 0.2rem) * 1.189), 1.8rem);\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Objetivos de la NOM-247 y el canal de denuncias&nbsp;<\/span><\/strong><\/h2>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">Ahora bien, como se ha hablado en blogs anteriores, el canal de denuncias debe verse m\u00e1s all\u00e1 de cumplir con una Norma de la que se menciona anteriormente, sin embargo, el tener un canal de denuncias en este sector puede permitir:&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"574\" height=\"574\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2023\/07\/Mesa-de-trabajo-1-3.png\" alt=\"\" class=\"wp-image-4153\" style=\"aspect-ratio:1.0491803278688525;width:29px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"transparencia-y-rendicion-de-cuentas-en-las-operaciones\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.591), 1.2rem);\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Transparencia y rendici\u00f3n de cuentas en las operaciones<\/span><\/strong><\/h3>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">Los canales de denuncias fomentan la transparencia y la rendici\u00f3n de cuentas al permitir que los stakeholders <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">informen sobre posibles incumplimientos o problemas<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">. Esto es esencial para el cumplimiento de la NOM 247 y para construir la confianza tanto en la empresa como en sus procesos y servicios.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"574\" height=\"574\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2023\/07\/Mesa-de-trabajo-1-3.png\" alt=\"\" class=\"wp-image-4153\" style=\"aspect-ratio:1.0491803278688525;width:29px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"retroalimentacion-y-mejora-continua\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.591), 1.2rem);\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Retroalimentaci\u00f3n y mejora continua<\/span><\/strong><\/h3>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">La normativa exige que las empresas est\u00e9n <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">constantemente monitoreando y mejorando sus procesos y servicios<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">. Los canales de denuncias permiten a los consumidores, colaboradores y otras partes proporcionar retroalimentaci\u00f3n valiosa, lo que a su vez impulsa la mejora continua.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"574\" height=\"574\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2023\/07\/Mesa-de-trabajo-1-3.png\" alt=\"\" class=\"wp-image-4153\" style=\"aspect-ratio:1.0491803278688525;width:29px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"gestion-de-riesgos\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.591), 1.2rem);\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">Gesti\u00f3n de riesgos<\/span><\/strong><\/h3>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"><span style=\"color: #000000;\" class=\"stk-highlight\">La NOM 247 tambi\u00e9n enfatiza la gesti\u00f3n de riesgos. Los canales de denuncias son una herramienta esencial para identificar y abordar posibles <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">riesgos y desviaciones de los est\u00e1ndares de calidad<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\">.<\/span><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-primary-color has-alpha-channel-opacity has-primary-background-color has-background is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n\n\n\n<div class=\"wp-block-group has-tertiary-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-16 wp-block-group-is-layout-flex\" style=\"border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p><span style=\"color: #000000;\" class=\"stk-highlight\">En resumen, la implementaci\u00f3n de <\/span><a href=\"https:\/\/www.lecosy.com.mx\/canal-denuncias\" class=\"ek-link\"><em><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">canales de denuncias<\/span><\/strong><\/em><\/a><span style=\"color: #000000;\" class=\"stk-highlight\"> es un componente clave de esta norma, ya que <\/span><strong><span style=\"color: #5c6c7c;\" class=\"stk-highlight\">promueve la transparencia, la rendici\u00f3n de cuentas y la mejora continua<\/span><\/strong><span style=\"color: #000000;\" class=\"stk-highlight\"> en las operaciones de las empresas inmobiliarias. Estos canales permiten a las partes interesadas informar sobre posibles incumplimientos y problemas, proporcionar retroalimentaci\u00f3n valiosa para la mejora continua y gestionar los riesgos de manera efectiva. En conjunto, la NOM-247 y los canales de denuncias buscan proteger los derechos de los consumidores y prevenir fraudes en el sector inmobiliario en M\u00e9xico.<\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><div class=\"ticss-496d5c91 wp-block-template-part\">\n<div class=\"wp-block-group ticss-2a4fca5f sidebar eplus-wrapper has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-17 wp-block-group-is-layout-flex\" style=\"border-radius:20px;background-color:#f7f7f7\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper wp-container-content-1\"><\/div>\n\n\n\n<p class=\"has-text-align-center eplus-wrapper has-text-color has-dm-sans-font-family\" style=\"color:#162c44;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:10px\"><strong>Compartir<\/strong><\/p>\n\n\n\n<div class=\"guten-element guten-social-share guten-UJVn0N vertical guten-social-share\"><div class='gutenverse-share-facebook gutenverse-share-item' id='guten-IQm6Fb'>\n\t\t\t<a href='#'>\n\t\t\t\t<div class='gutenverse-share-icon'>\n\t\t\t\t<i class='fab fa-facebook-f'><\/i>\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\n<div class='gutenverse-share-twitter gutenverse-share-item' id='guten-sjBbWY'>\n\t\t\t<a href='#'>\n\t\t\t\t<div class='gutenverse-share-icon'>\n\t\t\t\t<i class='fa-brands fa-x-twitter'><\/i>\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\n<div class='gutenverse-share-whatsapp gutenverse-share-item' id='guten-zz4pCo'>\n\t\t\t<a href='#'>\n\t\t\t\t<div class='gutenverse-share-icon'>\n\t\t\t\t<i class='fab fa-whatsapp'><\/i>\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\n<div class='gutenverse-share-linkedin gutenverse-share-item' id='guten-JA6zK7'>\n\t\t\t<a href='#'>\n\t\t\t\t<div class='gutenverse-share-icon'>\n\t\t\t\t<i class='fab fa-linkedin'><\/i>\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer eplus-wrapper wp-container-content-2\"><\/div>\n\n\n\n<script>\nfunction copyToClipboard(text) {\nvar inputc = document.body.appendChild(document.createElement(\"input\"));\ninputc.value = window.location.href;\ninputc.select();\ndocument.execCommand('copy');\ninputc.parentNode.removeChild(inputc);\nalert(\"Enlace copiado a portapapeles\");\n}\n<\/script>\n\n\n\n<div class=\"wp-block-stackable-icon-button stk-block-icon-button stk-block stk-d0f56d4 is-style-plain\" onclick=\"copyToClipboard()\" data-block-id=\"d0f56d4\">\n<style>.stk-d0f56d4{min-height:0px !important;margin-top:-20px !important}.stk-d0f56d4 .stk-button{background:transparent !important}.stk-d0f56d4 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