{"id":22214,"date":"2026-08-13T10:30:58","date_gmt":"2026-08-13T17:30:58","guid":{"rendered":"https:\/\/blog.lecosy.com.mx\/?p=22214"},"modified":"2026-08-13T10:41:54","modified_gmt":"2026-08-13T17:41:54","slug":"que-hacer-despues-de-recibir-una-denuncia-interna","status":"publish","type":"post","link":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/","title":{"rendered":"C\u00f3mo gestionar una denuncia de forma efectiva"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light\" style=\"border-radius:0px;padding-top:0;padding-right:0;padding-left:0\"><img loading=\"lazy\" decoding=\"async\" width=\"1960\" height=\"900\" class=\"wp-block-cover__image-background wp-image-22256\" alt=\"\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Banner-53.jpg\" style=\"object-position:51% 100%\" data-object-fit=\"cover\" data-object-position=\"51% 100%\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-custom-color-2-background-color has-background-dim-40 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group alignwide eplus-wrapper has-base-color has-text-color has-link-color wp-elements-7375c7b7c80dd3947c87006df97308fe is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-c4f2c8e5 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--30);padding-right:5%;padding-bottom:var(--wp--preset--spacing--30);padding-left:5%\"><div class=\"is-style-default wp-block-site-logo\"><a href=\"https:\/\/blog.lecosy.com.mx\/\" class=\"custom-logo-link\" rel=\"home\"><img loading=\"lazy\" decoding=\"async\" width=\"162\" height=\"54\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2023\/05\/logo-lecosy.png\" class=\"custom-logo\" alt=\"Blog Lecosy\" \/><\/a><\/div>\n\n<div id=\"guten-KeEe3f\" class=\"guten-element guten-nav-menu nav-menu break-point-tablet submenu-click-title ticss-909d6caf\" data-item-indicator=\"fas fa-angle-down\" data-close-on-click=\"1\">\n\t\t\t<div class=\"gutenverse-hamburger-wrapper\">\n\t\t\t\t<button class=\"gutenverse-hamburger-menu\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-bars\"><\/i>\n\t\t\t\t<\/button>\n\t\t\t<\/div>\n\t\t\t<div class=\"gutenverse-menu-wrapper\"><div class=\"gutenverse-menu-container\"><ul id=\"menu-principal\" class=\"gutenverse-menu\"><li id=\"menu-item-188\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-188\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/lecosy.com.mx\/\">Inicio<\/a><\/li>\n<li id=\"menu-item-194\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-194\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/lecosy.com.mx\/nosotros\">Con\u00f3zcanos<\/a><\/li>\n<li id=\"menu-item-268\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-268\"><a>Soluciones<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-270\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-270\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/lecosy.com.mx\/canal-denuncias\">Canal de Denuncias<\/a><\/li>\n\t<li id=\"menu-item-269\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-269\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/www.lecosy.com.mx\/gobierno-corporativo\">Gobierno Corporativo<\/a><\/li>\n\t<li id=\"menu-item-11098\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11098\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/lecosy.com.mx\/beneficiario-controlador\">Beneficiario Controlador<\/a><\/li>\n\t<li id=\"menu-item-13758\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13758\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/lecosy.com.mx\/repse\">REPSE<\/a><\/li>\n\t<li id=\"menu-item-13759\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13759\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/lecosy.com.mx\/siroc\">SIROC<\/a><\/li>\n\t<li id=\"menu-item-8779\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8779\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/www.lecosy.com.mx\/soluciones\">Pr\u00f3ximas Soluciones<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-265\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-265\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/blog.lecosy.com.mx\">Blog<\/a><\/li>\n<li id=\"menu-item-266\" class=\"btn-contacto menu-item menu-item-type-custom menu-item-object-custom menu-item-266\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/lecosy.com.mx\/contacto\">Contacto<\/a><\/li>\n<li id=\"menu-item-267\" class=\"btn-ingresar menu-item menu-item-type-custom menu-item-object-custom menu-item-267\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/web.lecosy.com.mx\/login\">Ingresar<\/a><\/li>\n<\/ul><\/div>\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"gutenverse-nav-identity-panel\">\n\t\t\t\t\t\t<div class=\"gutenverse-nav-site-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/blog.lecosy.com.mx\" class=\"gutenverse-nav-logo\"><\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<button class=\"gutenverse-close-menu\"><i aria-hidden=\"true\" class=\"fas fa-times\"><\/i><\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div>\n\n\n\n<div style=\"height:320px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<main class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--40);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-essential-blocks-row alignfull eplus-wrapper is-layout-flow  root-eb-row-db898mm\"><div class=\"eb-parent-wrapper eb-parent-eb-row-db898mm \"><div class=\"eb-row-root-container eb-row-db898mm\" data-id=\"eb-row-db898mm\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-uyly1mc\"><div class=\"eb-parent-wrapper eb-parent-eb-column-uyly1mc \"><div class=\"eb-column-wrapper eb-column-uyly1mc\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-columns alignwide eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\"><h2 style=\"color:#162c44;font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 2.106), 45px);font-style:normal;font-weight:700\" class=\"has-text-align-left wp-block-post-title has-text-color\">C\u00f3mo gestionar una denuncia de forma efectiva<\/h2><\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-not-stacked-on-mobile eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-2842b8fd wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-container-core-column-is-layout-7bf3d3b5 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:90%\"><div style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.227), 16px);line-height:1\" class=\"has-text-align-right has-link-color wp-elements-a01ba652d07dbbab15a7b7c37fc0574f wp-block-post-author has-text-color has-custom-color-1-color has-dm-sans-font-family\"><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__name\"><a href=\"https:\/\/blog.lecosy.com.mx\/index.php\/author\/anayra-molina\/\" target=\"_self\">Anayra Molina<\/a><\/p><\/div><\/div>\n\n<div style=\"color:#162c44;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.227), 16px);line-height:1\" class=\"has-text-align-right wp-block-post-date has-text-color\"><time datetime=\"2026-08-13T10:30:58-07:00\">13 agosto, 2026<\/time><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:10%\"><div class=\"aligncenter wp-block-avatar\"><a href=\"https:\/\/blog.lecosy.com.mx\/index.php\/author\/anayra-molina\/\" target=\"_self\"  class=\"wp-block-avatar__link\"><img alt='Avatar de Anayra Molina' src='https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Perfil-correo.jpg' srcset='https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Perfil-correo.jpg 2x' class='avatar avatar-60 photo wp-block-avatar__image' height='60' width='60'  style=\"border-radius:20px;\"\/><\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/main>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull eplus-wrapper is-layout-flow  root-eb-row-6z8xkuu\"><div class=\"eb-parent-wrapper eb-parent-eb-row-6z8xkuu \"><div class=\"eb-row-root-container eb-row-6z8xkuu\" data-id=\"eb-row-6z8xkuu\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-gu063k1\"><div class=\"eb-parent-wrapper eb-parent-eb-column-gu063k1 \"><div class=\"eb-column-wrapper eb-column-gu063k1\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-columns alignwide eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a3dc634 stk-block-background\" id=\"strong-span-style-color-162-c-44-class-stk-highlight-en-este-articulo-span-strong\" data-block-id=\"a3dc634\"><style>.stk-a3dc634 {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;}.stk-a3dc634:before{background-color:#ffffff !important;}<\/style><h4 class=\"stk-block-heading__text\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\">En este art\u00edculo<\/span><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-8b190a9 stk-block-background\" data-block-id=\"8b190a9\"><style>.stk-8b190a9 {column-count:1 !important;background-color:#F6F6F6 !important;border-top-left-radius:31px !important;border-top-right-radius:31px !important;border-bottom-right-radius:31px !important;border-bottom-left-radius:31px !important;overflow:hidden !important;align-items:center !important;max-width:1500px !important;min-width:auto !important;margin-bottom:150px !important;display:flex !important;}.stk-8b190a9:before{background-color:#F6F6F6 !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Se explican las cuatro etapas clave para gestionar una denuncia de manera efectiva: recepci\u00f3n, evaluaci\u00f3n, tratamiento y conclusi\u00f3n. Se abordan los principales criterios y controles que permiten atender cada caso de forma estructurada, oportuna, imparcial y trazable, desde el registro y an\u00e1lisis inicial hasta la documentaci\u00f3n de las decisiones, la protecci\u00f3n de las personas involucradas y la identificaci\u00f3n de oportunidades de mejora.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-6cdffcc\" data-block-id=\"6cdffcc\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-6cdffcc-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d6c0bec\" data-v=\"4\" data-block-id=\"d6c0bec\"><style>@media screen and (min-width: 768px){.stk-d6c0bec {flex:var(--stk-flex-grow, 1) 1 66.7% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d6c0bec-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d6c0bec-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a1021a5\" data-block-id=\"a1021a5\"><style>.stk-a1021a5 {margin-left:-12px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Contar con un canal de denuncias contribuye a fortalecer la integridad, transparencia y cultura de cumplimiento de una organizaci\u00f3n, adem\u00e1s de generar informaci\u00f3n relevante para la identificaci\u00f3n y gesti\u00f3n de riesgos. Sin embargo, la existencia de este mecanismo, por s\u00ed sola, no garantiza una gesti\u00f3n efectiva. Cuando se recibe una denuncia, surge una duda frecuente: \u00bfqu\u00e9 debe hacer la empresa a partir de ese momento?<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ac4058e\" data-block-id=\"ac4058e\"><style>.stk-ac4058e {margin-bottom:0px !important;margin-left:-12px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">El verdadero valor de un canal de denuncias no est\u00e1 solamente en contar con un mecanismo para recibir reportes, sino en la capacidad de la organizaci\u00f3n para gestionarlos de manera estructurada, oportuna, imparcial y documentada.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-852648f\" data-v=\"4\" data-block-id=\"852648f\"><style>@media screen and (min-width: 768px){.stk-852648f {flex:var(--stk-flex-grow, 1) 1 33.3% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-852648f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-852648f-inner-blocks\">\n<figure class=\"wp-block-image size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1610\" height=\"1040\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/08\/Banner-75.jpg\" alt=\"\" class=\"wp-image-22596\" style=\"border-radius:22px;aspect-ratio:1;object-fit:cover\"\/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-67a7b8d\" data-block-id=\"67a7b8d\"><style>.stk-67a7b8d {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Desde la recepci\u00f3n de la denuncia hasta el cierre del caso, deben existir criterios y procedimientos que permitan analizar los hechos reportados, determinar su nivel de riesgo, definir las acciones correspondientes, proteger la informaci\u00f3n y salvaguardar a las personas involucradas cuando sea necesario.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-bf2b61b\" data-block-id=\"bf2b61b\"><style>.stk-bf2b61b {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Por ello, la gesti\u00f3n de una denuncia puede estructurarse en cuatro etapas principales: recepci\u00f3n, evaluaci\u00f3n, tratamiento y conclusi\u00f3n.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-98390d1\" data-block-id=\"98390d1\"><style>.stk-98390d1 {margin-bottom:50px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Comprender el prop\u00f3sito y los controles asociados a cada etapa permite fortalecer el sistema de cumplimiento, facilitar la toma de decisiones, mantener la trazabilidad del caso y demostrar que cada reporte fue atendido con la debida diligencia.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-5e67570\" data-block-id=\"5e67570\"><style>.stk-5e67570 {margin-bottom:50px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-5e67570-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7365a3d\" data-v=\"4\" data-block-id=\"7365a3d\"><style>@media screen and (min-width: 768px){.stk-7365a3d {flex:var(--stk-flex-grow, 1) 1 calc(75% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7365a3d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-7365a3d-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-0e00aa4\" data-block-id=\"0e00aa4\"><style>.stk-0e00aa4 {margin-left:-12px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Para estructurar adecuadamente la gesti\u00f3n de denuncias, la ISO 37002:2021 proporciona un marco de referencia con directrices para establecer, implementar, gestionar y mejorar un sistema de gesti\u00f3n de denuncias. Su enfoque contempla el tratamiento de los reportes a lo largo de todo su ciclo de vida, desde su recepci\u00f3n y evaluaci\u00f3n hasta su tratamiento y conclusi\u00f3n.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ccd5b85\" data-block-id=\"ccd5b85\"><style>.stk-ccd5b85 {margin-left:-12px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Estas directrices contribuyen a establecer un proceso estructurado, confiable y trazable, orientado a fortalecer la confianza en el sistema, garantizar la imparcialidad en la gesti\u00f3n de los casos y proteger a las personas involucradas.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-80992fd\" data-block-id=\"80992fd\"><style>.stk-80992fd {margin-bottom:0px !important;margin-left:-12px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">A continuaci\u00f3n, explicamos las principales etapas que deben considerarse para gestionar una denuncia de manera efectiva:<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5882bd3\" data-v=\"4\" data-block-id=\"5882bd3\"><style>@media screen and (min-width: 768px){.stk-5882bd3 {flex:var(--stk-flex-grow, 1) 1 calc(25% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5882bd3-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5882bd3-inner-blocks\">\n<figure class=\"wp-block-image alignright size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"907\" height=\"1323\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Banner-52.jpg\" alt=\"\" class=\"wp-image-22258\" style=\"border-radius:22px;width:229px;height:auto\"\/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-ea7e656 stk-block-background\" id=\"span-style-color-162-c-44-class-stk-highlight-strong-1-strong-strong-strong-strong-strong-recepcion-de-la-denuncia-strong-strong-strong-strong-span\" data-block-id=\"ea7e656\"><style>.stk-ea7e656 {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;}.stk-ea7e656:before{background-color:#ffffff !important;}<\/style><h4 class=\"stk-block-heading__text\"><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong>1.<\/strong> <strong><strong><strong><strong>Recepci\u00f3n de la denuncia<\/strong><\/strong><\/strong><\/strong><\/span><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-edcd0bf\" data-block-id=\"edcd0bf\"><p class=\"stk-block-text__text has-text-align-justify\">Para gestionar una denuncia de manera correcta se debe contar con la informaci\u00f3n suficiente, por eso, en esta etapa, la organizaci\u00f3n debe contar con mecanismos claros, accesibles y seguros que permitan a las personas comunicar posibles irregularidades y proporcionar la informaci\u00f3n necesaria para su gesti\u00f3n correspondiente.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ad9ca41\" data-block-id=\"ad9ca41\"><p class=\"stk-block-text__text has-text-align-justify\">Para fortalecer esta etapa es recomendable:<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-3532714 stk-block-background\" data-block-id=\"3532714\"><style>.stk-3532714 .stk-block-icon-list-item__content{gap:14px !important;align-items:flex-start !important;}.stk-3532714 {--stk-icon-list-row-gap:16px !important;--stk-icon-list-marker-color:#162c44 !important;--stk-icon-list-icon-opacity:1 !important;--stk-icon-list-icon-size:18px !important;background-color:#ffffff !important;border-top-left-radius:18px !important;border-top-right-radius:18px !important;border-bottom-right-radius:18px !important;border-bottom-left-radius:18px !important;overflow:hidden !important;box-shadow:0px 10px 60px rgba(0, 0, 0, 0.1) !important;}.stk-3532714 ul, .stk-3532714 ol{padding-left:7px !important;}.stk-3532714 ul .stk-block-icon-list-item__content .stk--inner-svg, .stk-3532714 ol .stk-block-icon-list-item__content .stk-block-icon-list-item__marker{transform:translateY(7px) !important;}.stk-3532714:before{background-color:#ffffff !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-3532714\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-78003a5\" data-block-id=\"78003a5\"><style>.stk-78003a5 .stk-block-icon-list-item__text{text-shadow:none !important;}<\/style><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-3532714\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><em>establecer<\/em>&nbsp;canales accesibles y adecuados para la presentaci\u00f3n de denuncias;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-01b74b5\" data-block-id=\"01b74b5\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-3532714\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><em>registrar<\/em> la informaci\u00f3n relevante desde el momento de su recepci\u00f3n;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-50d3ac1\" data-block-id=\"50d3ac1\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-3532714\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><em>asignar<\/em> un identificador o folio \u00fanico al caso;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-bc7bd3e\" data-block-id=\"bc7bd3e\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-3532714\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><em>confirmar<\/em> la recepci\u00f3n cuando corresponda;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-7ae4566\" data-block-id=\"7ae4566\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-3532714\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><em>informar<\/em> sobre las etapas generales del proceso;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-d1eece5\" data-block-id=\"d1eece5\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-3532714\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><em>establecer <\/em>controles de acceso y confidencialidad;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-bc4efdc\" data-block-id=\"bc4efdc\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-3532714\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><em>habilitar<\/em> mecanismos seguros de comunicaci\u00f3n con la persona denunciante.<\/span><\/div><\/li>\n<\/ul><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4a01b1c\" data-block-id=\"4a01b1c\"><style>.stk-4a01b1c {margin-bottom:50px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\"><strong>Recibir una denuncia no significa \u00fanicamente registrarla:<\/strong> significa establecer las condiciones necesarias para gestionarla de manera segura y confiable.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0e488a4 stk-block-background\" id=\"strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-strong-span-style-color-162-c-44-class-stk-highlight-strong-2-strong-strong-strong-strong-strong-strong-evaluacion-strong-strong-strong-strong-strong-span-strong-strong-strong-span-strong\" data-block-id=\"0e488a4\"><style>.stk-0e488a4 {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;}.stk-0e488a4:before{background-color:#ffffff !important;}<\/style><h4 class=\"stk-block-heading__text\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong>2.<\/strong> <strong><strong><strong><strong><strong>Evaluaci\u00f3n<\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/strong><\/strong><\/strong><\/span><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-262bfea\" data-block-id=\"262bfea\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-262bfea-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5e90264\" data-v=\"4\" data-block-id=\"5e90264\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5e90264-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5e90264-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-2e970ab\" data-block-id=\"2e970ab\"><style>.stk-2e970ab {margin-bottom:20px !important;margin-left:-12px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Recibir una denuncia no significa que todos los casos deban gestionarse de la misma manera, ya que no todos presentan el mismo nivel de gravedad, riesgo o prioridad. Por ello, de acuerdo con las pol\u00edticas, procedimientos y lineamientos establecidos por la organizaci\u00f3n, la evaluaci\u00f3n inicial debe determinar si los hechos reportados son procedentes y se encuentran dentro del alcance del canal de denuncias.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-150e358\" data-block-id=\"150e358\"><style>.stk-150e358 {margin-left:-12px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Cuando el reporte resulte procedente, esta evaluaci\u00f3n deber\u00e1 permitir identificar su naturaleza, nivel de riesgo, posibles impactos y el tipo de atenci\u00f3n que requiere, considerando las pol\u00edticas internas y dem\u00e1s disposiciones aplicables.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f3ba768\" data-v=\"4\" data-block-id=\"f3ba768\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f3ba768-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f3ba768-inner-blocks\">\n<figure class=\"wp-block-image alignright size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1610\" height=\"1040\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Banner-55.jpg\" alt=\"\" class=\"wp-image-22263\" style=\"border-radius:22px\"\/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-793b5d9\" data-block-id=\"793b5d9\"><style>.stk-793b5d9 {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">El resultado de esta etapa permite definir el tratamiento que corresponde al caso, establecer prioridades y asignar los recursos necesarios de acuerdo con sus caracter\u00edsticas.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-21cf314\" data-block-id=\"21cf314\"><style>.stk-21cf314 {margin-bottom:50px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Asimismo, una clasificaci\u00f3n adecuada evita aplicar un mismo tratamiento a situaciones con niveles de riesgo diferentes y permite priorizar aquellos casos que, por su gravedad o posible impacto, requieren una intervenci\u00f3n oportuna.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e3dcc04 stk-block-background\" id=\"strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-strong-strong-strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-strong-span-style-color-162-c-44-class-stk-highlight-strong-3-strong-strong-strong-strong-strong-strong-strong-tratamiento-strong-strong-strong-strong-strong-strong-span-strong-strong-strong-span-strong-strong-strong-strong-strong-span-strong\" data-block-id=\"e3dcc04\"><style>.stk-e3dcc04 {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;}.stk-e3dcc04:before{background-color:#ffffff !important;}<\/style><h4 class=\"stk-block-heading__text\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong><strong><strong><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong>3.<\/strong> <strong><strong><strong><strong><strong><strong>Tratamiento<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/strong><\/strong><\/strong><\/span><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-88f82cd\" data-block-id=\"88f82cd\"><p class=\"stk-block-text__text has-text-align-justify\">En esta fase, la organizaci\u00f3n debe determinar y ejecutar las acciones necesarias para abordar los hechos reportados, de acuerdo con su naturaleza, nivel de riesgo y procedimientos internos.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-da62a58\" data-block-id=\"da62a58\"><p class=\"stk-block-text__text has-text-align-justify\">Cuando sea necesario realizar una investigaci\u00f3n, esta debe desarrollarse de manera imparcial, objetiva y proporcional, recabando y analizando la informaci\u00f3n necesaria para sustentar las conclusiones posteriores.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-00e830a\" data-block-id=\"00e830a\"><p class=\"stk-block-text__text has-text-align-justify\">Esta etapa puede comprender:<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-67bc622\" data-block-id=\"67bc622\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-67bc622-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b6c78d3\" data-v=\"4\" data-block-id=\"b6c78d3\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b6c78d3-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b6c78d3-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-bbe0241 stk-block-background\" data-block-id=\"bbe0241\"><style>.stk-bbe0241 {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;margin-bottom:10px !important;}.stk-bbe0241:before{background-color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-align-center\"><strong><span style=\"color: #4778a5;\" class=\"stk-highlight\">Investigaci\u00f3n<\/span><\/strong><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a6a1a52 stk-block-background\" data-block-id=\"a6a1a52\"><style>.stk-a6a1a52 {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;margin-bottom:10px !important;}.stk-a6a1a52:before{background-color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-align-center\">Implica recabar, analizar y preservar informaci\u00f3n relevante. Dependiendo del caso, pueden realizarse entrevistas, revisi\u00f3n documental, an\u00e1lisis de registros, comunicaciones, sistemas internos u otras actuaciones necesarias para contrastar los hechos reportados.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b9af06b\" data-v=\"4\" data-block-id=\"b9af06b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b9af06b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b9af06b-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-63fbe4f stk-block-background\" data-block-id=\"63fbe4f\"><style>.stk-63fbe4f {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;margin-bottom:10px !important;}.stk-63fbe4f:before{background-color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-align-center\"><strong><span style=\"color: #4778a5;\" class=\"stk-highlight\">Protecci\u00f3n<\/span><\/strong><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-52812d7 stk-block-background\" data-block-id=\"52812d7\"><style>.stk-52812d7 {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;margin-bottom:10px !important;}.stk-52812d7:before{background-color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-align-center\">Adoptar medidas para reducir riesgos de represalias, intimidaci\u00f3n u otras afectaciones hacia la persona denunciante u otras personas involucradas.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-35065e6\" data-v=\"4\" data-block-id=\"35065e6\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-35065e6-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-35065e6-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-88e11ce stk-block-background\" data-block-id=\"88e11ce\"><style>.stk-88e11ce {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;margin-bottom:10px !important;}.stk-88e11ce:before{background-color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-align-center\"><strong><span style=\"color: #4778a5;\" class=\"stk-highlight\">Contenci\u00f3n<\/span><\/strong><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-11d810a stk-block-background\" data-block-id=\"11d810a\"><style>.stk-11d810a {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;margin-bottom:10px !important;}.stk-11d810a:before{background-color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-align-center\">Cuando exista un riesgo que pueda continuar generando afectaciones, pueden ser necesarias medidas inmediatas para contenerlo mientras se desarrolla la investigaci\u00f3n. Estas medidas deben ser proporcionales al riesgo identificado y no deben prejuzgar sobre la conclusi\u00f3n del caso.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b034009\" data-block-id=\"b034009\"><style>.stk-b034009 {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Durante esta etapa tambi\u00e9n es necesario controlar el acceso a la informaci\u00f3n, preservar la confidencialidad y gestionar cualquier conflicto de inter\u00e9s que pueda comprometer la imparcialidad del proceso.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d342941\" data-block-id=\"d342941\"><style>.stk-d342941 {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">El tratamiento no debe limitarse a investigar los hechos. Tambi\u00e9n debe considerar los riesgos asociados al caso y las medidas necesarias para proteger a las personas involucradas.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-90d5980\" data-block-id=\"90d5980\"><style>.stk-90d5980 {margin-bottom:50px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Una gesti\u00f3n imparcial requiere evidencia suficiente, decisiones fundamentadas y documentaci\u00f3n de las actuaciones realizadas.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d99ac19 stk-block-background\" id=\"strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-strong-strong-strong-strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-strong-strong-strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-strong-span-style-color-162-c-44-class-stk-highlight-strong-4-strong-strong-strong-strong-strong-strong-strong-strong-cierre-strong-strong-strong-strong-strong-strong-strong-span-strong-strong-strong-span-strong-strong-strong-strong-strong-span-strong-strong-strong-strong-strong-strong-span-strong\" data-block-id=\"d99ac19\"><style>.stk-d99ac19 {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;}.stk-d99ac19:before{background-color:#ffffff !important;}<\/style><h4 class=\"stk-block-heading__text\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong><strong><strong><strong><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong><strong><strong><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong>4.<\/strong> <strong><strong><strong><strong><strong><strong><strong>Cierre<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/strong><\/strong><\/strong><\/span><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d34387b\" data-block-id=\"d34387b\"><p class=\"stk-block-text__text has-text-align-justify\">Despu\u00e9s de finalizar las etapas anteriores de manera correcta, la organizaci\u00f3n debe concluir el caso de acuerdo con la informaci\u00f3n y evidencia obtenidas.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-74daa30\" data-block-id=\"74daa30\"><p class=\"stk-block-text__text has-text-align-justify\">La conclusi\u00f3n debe quedar debidamente documentada y permitir identificar:<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-a0b799b\" data-block-id=\"a0b799b\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-a0b799b-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a5a188b\" data-v=\"4\" data-block-id=\"a5a188b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a5a188b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a5a188b-inner-blocks\">\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-cd386cf stk-block-background\" data-block-id=\"cd386cf\"><style>.stk-cd386cf .stk-block-icon-list-item__content{gap:14px !important;align-items:flex-start !important;}.stk-cd386cf {--stk-icon-list-row-gap:16px !important;--stk-icon-list-marker-color:#162c44 !important;--stk-icon-list-icon-opacity:1 !important;--stk-icon-list-icon-size:18px !important;background-color:#ffffff !important;border-top-left-radius:18px !important;border-top-right-radius:18px !important;border-bottom-right-radius:18px !important;border-bottom-left-radius:18px !important;overflow:hidden !important;box-shadow:0px 10px 60px rgba(0, 0, 0, 0.1) !important;}.stk-cd386cf ul, .stk-cd386cf ol{padding-left:7px !important;}.stk-cd386cf ul .stk-block-icon-list-item__content .stk--inner-svg, .stk-cd386cf ol .stk-block-icon-list-item__content .stk-block-icon-list-item__marker{transform:translateY(7px) !important;}.stk-cd386cf:before{background-color:#ffffff !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-cd386cf\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-00b045e\" data-block-id=\"00b045e\"><style>.stk-00b045e .stk-block-icon-list-item__text{text-shadow:none !important;}<\/style><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-cd386cf\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">los hechos analizados;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-948e40e\" data-block-id=\"948e40e\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-cd386cf\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">las evidencias consideradas;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-d41ed33\" data-block-id=\"d41ed33\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-cd386cf\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">las actuaciones realizadas;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-c2901f5\" data-block-id=\"c2901f5\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-cd386cf\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">las conclusiones obtenidas;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-e340476\" data-block-id=\"e340476\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-cd386cf\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">las decisiones adoptadas;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-7f82ff5\" data-block-id=\"7f82ff5\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-cd386cf\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">las medidas correctivas, preventivas o disciplinarias implementadas, cuando corresponda;<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-b905b2b\" data-block-id=\"b905b2b\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-cd386cf\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">la fecha y justificaci\u00f3n del cierre.<\/span><\/div><\/li>\n<\/ul><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-778041f\" data-v=\"4\" data-block-id=\"778041f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-778041f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-778041f-inner-blocks\">\n<figure class=\"wp-block-image alignright size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1610\" height=\"1040\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Banner-54.jpg\" alt=\"\" class=\"wp-image-22260\" style=\"border-radius:22px;width:462px;height:auto\"\/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-1bf7788\" data-block-id=\"1bf7788\"><style>.stk-1bf7788 {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">El cierre no debe entenderse \u00fanicamente como el momento en que concluye una investigaci\u00f3n. Tambi\u00e9n representa una oportunidad para evaluar la gesti\u00f3n realizada, identificar los aprendizajes derivados del caso y determinar posibles oportunidades de mejora.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-6904000\" data-block-id=\"6904000\"><style>.stk-6904000 {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">La informaci\u00f3n obtenida durante el proceso puede utilizarse para fortalecer pol\u00edticas, controles y procesos internos y, cuando corresponda, implementar medidas que contribuyan a prevenir la repetici\u00f3n de conductas similares y reducir los riesgos identificados.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b62827b\" data-block-id=\"b62827b\"><style>.stk-b62827b {margin-bottom:50px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Por ello, concluir una denuncia no significa simplemente cerrar un expediente; significa documentar una decisi\u00f3n y aprovechar la informaci\u00f3n obtenida para fortalecer el sistema de cumplimiento.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8cf21ba stk-block-background\" id=\"strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-strong-strong-strong-strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-strong-strong-strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-strong-span-style-color-162-c-44-class-stk-highlight-strong-strong-conclusion-strong-strong-span-strong-strong-strong-span-strong-strong-strong-strong-strong-span-strong-strong-strong-strong-strong-strong-span-strong\" data-block-id=\"8cf21ba\"><style>.stk-8cf21ba {background-color:#ffffff !important;border-top-left-radius:28px !important;border-top-right-radius:28px !important;border-bottom-right-radius:28px !important;border-bottom-left-radius:28px !important;overflow:hidden !important;box-shadow:7px 5px 30px #48497927 !important;}.stk-8cf21ba:before{background-color:#ffffff !important;}<\/style><h4 class=\"stk-block-heading__text\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong><strong><strong><strong><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong><strong><strong><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><strong>Conclusi\u00f3n<\/strong><\/strong><\/span><\/strong><\/strong><\/strong><\/span><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4bf8c6a\" data-block-id=\"4bf8c6a\"><style>.stk-4bf8c6a {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Gestionar una denuncia de manera efectiva requiere que los procesos desde la recepci\u00f3n, evaluaci\u00f3n, tratamiento y conclusi\u00f3n formen parte de un proceso estructurado que permita actuar de manera oportuna, imparcial, segura y documentada.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a47423f\" data-block-id=\"a47423f\"><style>.stk-a47423f {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Cuando cada etapa cuenta con criterios definidos, responsables, controles y evidencia suficiente, la organizaci\u00f3n fortalece la trazabilidad de los casos y su capacidad para tomar decisiones sustentadas, proteger a las personas involucradas y responder adecuadamente ante los riesgos identificados.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-312cbcb\" data-block-id=\"312cbcb\"><style>.stk-312cbcb {margin-bottom:24px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Adem\u00e1s, cada denuncia representa una fuente de informaci\u00f3n para la mejora continua. Analizar sus resultados permite identificar deficiencias de control, patrones de conducta y riesgos recurrentes que pueden ser atendidos mediante acciones correctivas y preventivas.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c45ecaa\" data-block-id=\"c45ecaa\"><style>.stk-c45ecaa {margin-bottom:300px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">As\u00ed, el canal de denuncias deja de ser \u00fanicamente un mecanismo de recepci\u00f3n de reportes y se convierte en una herramienta estrat\u00e9gica para fortalecer el sistema de cumplimiento, gestionar riesgos y prevenir nuevos incumplimientos.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-9a7d36e\" data-block-id=\"9a7d36e\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-9a7d36e-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ae4d610\" data-v=\"4\" data-block-id=\"ae4d610\"><style>@media screen and (min-width: 768px){.stk-ae4d610 {flex:var(--stk-flex-grow, 1) 1 calc(66.667% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ae4d610-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ae4d610-inner-blocks\">\n<div class=\"wp-block-stackable-call-to-action stk-block-call-to-action stk-block stk-8e495e7 is-style-default\" data-v=\"2\" data-block-id=\"8e495e7\"><style>.stk-8e495e7 {border-top-left-radius:22px !important;border-top-right-radius:22px !important;border-bottom-right-radius:22px !important;border-bottom-left-radius:22px !important;overflow:hidden !important;box-shadow:0px 10px 60px #0000001a !important;}<\/style><div class=\"stk-block-call-to-action__content stk-content-align stk-8e495e7-column stk-container stk-8e495e7-container stk-hover-parent\"><div class=\"has-text-align-center stk-block-content stk-inner-blocks stk-8e495e7-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8ab3a22\" id=\"span-style-color-162-c-44-class-stk-highlight-strong-span-style-color-162-c-44-class-stk-highlight-strong-conozca-nuestro-modulo-canal-de-denuncias-strong-span-strong-span\" data-block-id=\"8ab3a22\"><h3 class=\"stk-block-heading__text\"><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong><span style=\"color: #162c44;\" class=\"stk-highlight\"><strong>C\u00f3nozca nuestro m\u00f3dulo                           Canal de Denuncias<\/strong><\/span><\/strong><\/span><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-7b435c6\" data-block-id=\"7b435c6\"><p class=\"stk-block-text__text\">Le invitamos a&nbsp;consultar el siguiente recurso.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-1f4e058\" data-block-id=\"1f4e058\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-7d1cdae\" data-block-id=\"7d1cdae\"><style>.stk-7d1cdae {border-top-left-radius:14px !important;border-top-right-radius:14px !important;border-bottom-right-radius:14px !important;border-bottom-left-radius:14px !important;overflow:hidden !important;}.stk-7d1cdae .stk-button{background:#5c6c7c !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.lecosy.com.mx\/canal-denuncias\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">CLICK AQU\u00cd<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b351f25\" data-v=\"4\" data-block-id=\"b351f25\"><style>@media screen and (min-width: 768px){.stk-b351f25 {flex:var(--stk-flex-grow, 1) 1 calc(33.333% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b351f25-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b351f25-inner-blocks\">\n<figure class=\"wp-block-image size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"711\" src=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Banner-56.jpg\" alt=\"\" class=\"wp-image-22277\" style=\"border-radius:15px;aspect-ratio:1;object-fit:cover;width:310px;height:auto\"\/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":22251,"comment_status":"open","ping_status":"open","sticky":false,"template":"wp-custom-template-plantilla-podcast-1","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","_eb_attr":"","om_disable_all_campaigns":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[42],"tags":[337],"ppma_author":[332],"class_list":["post-22214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-canal-de-denuncias","tag-canal-de-denuncias"],"featured_image_src":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Destacada-texto-13.jpg","author_info":{"display_name":"Anayra Molina","author_link":"https:\/\/blog.lecosy.com.mx\/index.php\/author\/anayra-molina\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>C\u00f3mo gestionar una denuncia de forma efectiva<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo gestionar una denuncia de forma efectiva\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog Lecosy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/lecosylegalcs\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-13T17:30:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-13T17:41:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Destacada-texto-13.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Anayra Molina\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anayra Molina\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/\"},\"author\":{\"name\":\"Anayra Molina\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/#\\\/schema\\\/person\\\/cf8137cc1b295e678223b284754dda46\"},\"headline\":\"C\u00f3mo gestionar una denuncia de forma efectiva\",\"datePublished\":\"2026-08-13T17:30:58+00:00\",\"dateModified\":\"2026-08-13T17:41:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/\"},\"wordCount\":1286,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Destacada-texto-13.jpg\",\"keywords\":[\"Canal de Denuncias\"],\"articleSection\":[\"Canal de Denuncias\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/\",\"url\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/\",\"name\":\"C\u00f3mo gestionar una denuncia de forma efectiva\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Destacada-texto-13.jpg\",\"datePublished\":\"2026-08-13T17:30:58+00:00\",\"dateModified\":\"2026-08-13T17:41:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Destacada-texto-13.jpg\",\"contentUrl\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Destacada-texto-13.jpg\",\"width\":1800,\"height\":1200},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/index.php\\\/2026\\\/08\\\/13\\\/que-hacer-despues-de-recibir-una-denuncia-interna\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inicio\",\"item\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"C\u00f3mo gestionar una denuncia de forma efectiva\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/#website\",\"url\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/\",\"name\":\"Blog Lecosy\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/#organization\",\"name\":\"Lecosy\",\"url\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/Logo-Lecosy_icono-.png\",\"contentUrl\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/Logo-Lecosy_icono-.png\",\"width\":1355,\"height\":1564,\"caption\":\"Lecosy\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/lecosylegalcs\\\/\",\"https:\\\/\\\/mx.linkedin.com\\\/company\\\/lecosylegalcs\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/#\\\/schema\\\/person\\\/cf8137cc1b295e678223b284754dda46\",\"name\":\"Anayra Molina\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Perfil-correo.jpg46706d4d821e1c43becb8e863c96e2ca\",\"url\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Perfil-correo.jpg\",\"contentUrl\":\"https:\\\/\\\/blog.lecosy.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/Perfil-correo.jpg\",\"caption\":\"Anayra Molina\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"C\u00f3mo gestionar una denuncia de forma efectiva","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/","og_locale":"es_MX","og_type":"article","og_title":"C\u00f3mo gestionar una denuncia de forma efectiva","og_url":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/","og_site_name":"Blog Lecosy","article_publisher":"https:\/\/www.facebook.com\/lecosylegalcs\/","article_published_time":"2026-08-13T17:30:58+00:00","article_modified_time":"2026-08-13T17:41:54+00:00","og_image":[{"width":1800,"height":1200,"url":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Destacada-texto-13.jpg","type":"image\/jpeg"}],"author":"Anayra Molina","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Anayra Molina","Tiempo de lectura":"7 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/#article","isPartOf":{"@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/"},"author":{"name":"Anayra Molina","@id":"https:\/\/blog.lecosy.com.mx\/#\/schema\/person\/cf8137cc1b295e678223b284754dda46"},"headline":"C\u00f3mo gestionar una denuncia de forma efectiva","datePublished":"2026-08-13T17:30:58+00:00","dateModified":"2026-08-13T17:41:54+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/"},"wordCount":1286,"commentCount":0,"publisher":{"@id":"https:\/\/blog.lecosy.com.mx\/#organization"},"image":{"@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Destacada-texto-13.jpg","keywords":["Canal de Denuncias"],"articleSection":["Canal de Denuncias"],"inLanguage":"es","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/","url":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/","name":"C\u00f3mo gestionar una denuncia de forma efectiva","isPartOf":{"@id":"https:\/\/blog.lecosy.com.mx\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/#primaryimage"},"image":{"@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Destacada-texto-13.jpg","datePublished":"2026-08-13T17:30:58+00:00","dateModified":"2026-08-13T17:41:54+00:00","breadcrumb":{"@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/#primaryimage","url":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Destacada-texto-13.jpg","contentUrl":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Destacada-texto-13.jpg","width":1800,"height":1200},{"@type":"BreadcrumbList","@id":"https:\/\/blog.lecosy.com.mx\/index.php\/2026\/08\/13\/que-hacer-despues-de-recibir-una-denuncia-interna\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https:\/\/blog.lecosy.com.mx\/"},{"@type":"ListItem","position":2,"name":"C\u00f3mo gestionar una denuncia de forma efectiva"}]},{"@type":"WebSite","@id":"https:\/\/blog.lecosy.com.mx\/#website","url":"https:\/\/blog.lecosy.com.mx\/","name":"Blog Lecosy","description":"","publisher":{"@id":"https:\/\/blog.lecosy.com.mx\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.lecosy.com.mx\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/blog.lecosy.com.mx\/#organization","name":"Lecosy","url":"https:\/\/blog.lecosy.com.mx\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/blog.lecosy.com.mx\/#\/schema\/logo\/image\/","url":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/08\/Logo-Lecosy_icono-.png","contentUrl":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2024\/08\/Logo-Lecosy_icono-.png","width":1355,"height":1564,"caption":"Lecosy"},"image":{"@id":"https:\/\/blog.lecosy.com.mx\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/lecosylegalcs\/","https:\/\/mx.linkedin.com\/company\/lecosylegalcs"]},{"@type":"Person","@id":"https:\/\/blog.lecosy.com.mx\/#\/schema\/person\/cf8137cc1b295e678223b284754dda46","name":"Anayra Molina","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Perfil-correo.jpg46706d4d821e1c43becb8e863c96e2ca","url":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Perfil-correo.jpg","contentUrl":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Perfil-correo.jpg","caption":"Anayra Molina"}}]}},"authors":[{"term_id":332,"user_id":15,"is_guest":0,"slug":"anayra-molina","display_name":"Anayra Molina","avatar_url":"https:\/\/blog.lecosy.com.mx\/wp-content\/uploads\/2026\/07\/Perfil-correo.jpg","author_category":"","user_url":"","last_name":"","first_name":"","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/posts\/22214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/comments?post=22214"}],"version-history":[{"count":77,"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/posts\/22214\/revisions"}],"predecessor-version":[{"id":22605,"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/posts\/22214\/revisions\/22605"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/media\/22251"}],"wp:attachment":[{"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/media?parent=22214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/categories?post=22214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/tags?post=22214"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/blog.lecosy.com.mx\/index.php\/wp-json\/wp\/v2\/ppma_author?post=22214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}